Samsung Galaxy Note 4 screen gap is a ‘necessary feature’

Samsung Galaxy Note 4 screen gap is a ‘necessary feature’The iPhone 6 Plus recently went under the microscope when it materialised that a small number of units – single digits, in fact – had bent under supposedly normal use.

Samsung, meanwhile, brought forward the release date of the Galaxy Note 4 in light of the iPhone 6’s colossal success but, ironically, it’s now incurred a bunch of complaints about a gap between the screen and the casing, something Samsung has dismissed as entirely normal. Zuh?

It’s all a bit confusing, since some customers aren’t experiencing the issue at all, while others are able to shove – as pictured above – a business card in the gap between the Galaxy Note 4’s screen and casing.

The ‘Troubleshooting’ section of the official Samsung Galaxy Note 4 manual (PDF) states: “A small gap appears around the outside of the device case. This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur. Over time, friction between parts may cause this gap to expand slightly.”

Well, “over time” is one thing, but the Samsung Galaxy Note 4 has been available in South Korea for less than a week.

However, in a statement to Trusted Reviews, the South Koreans reassure the world: "The reported issue does not impact the functionality or quality of the Galaxy Note 4. We assure our customers that all Galaxy Note 4 units meet our strict manufacturing and quality control standards."

It’ll be interesting to see just how widespread the problem is, and if it’s something potential Samsung Galaxy Note 4 consumers will accept. I can imagine that gap being a pain in the butt to keep clean.

The Samsung Galaxy Note 4’s price was already tipped to drop by 34% in its first three months. This latest issue could see it drop quicker still.

Read more about: Android

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3 comments

JanSt / MOD  Oct. 1, 2014 at 13:05

Hey, how could it be an issue? It's a feature. It's a business class device. You need that card holder!

And since dust gatherings have been eradicated by WHO in 2013, that won't be an issue, right?

But lets give them the benefit of a doubt. This could be as overblown as bendgate... Or it could be proof that Samsung really rushed the Note 4 because of the 6 Plus? Nah... never

krogothnx  Oct. 1, 2014 at 19:30

Well, there's the reason it doesn't have the water resistance of the S5...

(it doesn't, does it?)

JanSt / MOD  Oct. 2, 2014 at 13:35

Samsung's reply:

“The reported issue does not impact the functionality or quality of the Galaxy Note 4. We assure our customers that all Galaxy Note 4 units meet our strict manufacturing and quality control standards.”

Ridiculous...

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