Samsung to replace some Galaxy S4 Active units on account of water damage

Samsung to replace some Galaxy S4 Active units on account of water damageThe Samsung Galaxy S4 Active boasts full IP67 waterproofing, meaning you can drown the handset in up to 1m of water for a full 30 minutes. Or can you?

Turns out Samsung is willing to exchange some Galaxy S4 Active units in the US on account of – you guessed it – water damage. What the…?

Samsung has given an official statement inviting users on AT&T with water-damaged Galaxy S4 Actives to pop in for a one-time exchange.

The statement reads: “Samsung designed and tested the Galaxy S 4 Active to adhere to IP67 standards for water resistance (1 meter for 30 minutes).

“If your Galaxy S 4 Active has been damaged due to water exposure, bring it back to an AT&T retail store as soon as possible for a one-time exchange for another Galaxy S 4 Active.”

Reading between the lines, there could be a known issue with some earlier Samsung Galaxy S4 Active units.

Giving credence to that notion, back in June, Ed Baig on USA Today suggested the Samsung Galaxy S4 Active wasn’t actually waterproof after all.

Ed wrote: “Shortly after I took the phone for a dip (in not very deep water), the display went kaput — at least for several hours. It lit up just long enough to indicate that I had power, but I couldn't actually keep the display on and use it.

“Roughly a day later, the screen came alive again, but the phone was still exhibiting finicky behavior, presumably because of water damage. The touch-screen was messed up and the device acted as if headphones were plugged in when they weren't. If this were my actual phone, I'd return to the store for a replacement.”

And now you can! What an odd story.

Read more about: Samsung Galaxy S4Android

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4 comments

JanSt / MOD  Aug. 7, 2013 at 17:28

Same goes for the Z etc... They should not hype the thing yet! One thing to waterproof the devices to reduce repairs. But hyping it encourages people to try how far they can take it.

matt101101 / MOD  Aug. 7, 2013 at 18:06

Same goes for the Z etc... They should not hype the thing yet! One thing to waterproof the devices to reduce repairs. But hyping it encourages people to try how far they can take it.
True.

CTPAHHIK  Aug. 8, 2013 at 07:56

There are a lot of ports where water can get in. I didn't read about S4 - it's a meh phone, but I researched Xperia Z. You have to make sure that all ports are properly closed - USB, headphones, HDMI. There is also speakerphone that you cannot really do anything about and might get water trapped inside.

IndianaBlues  Aug. 8, 2013 at 16:35

There are a lot of ports where water can get in. I didn't read about S4 - it's a meh phone, but I researched Xperia Z. You have to make sure that all ports are properly closed - USB, headphones, HDMI. There is also speakerphone that you cannot really do anything about and might get water trapped inside.

Yes, the drop-proof and water-proofness of the Z are the two things I've no intention of "trying out" other than accidentally. The worst thing about the Z's ports (at least on mine) is that the charger port (yes, that's the one that I use daily) - if you don't close it just so, it pops slightly ajar again. The speaker is open to the elements, and does suffer following submersion, but by all accounts starts to function properly again after a couple of hours.

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