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Tips for getting a good deal when I renew my Orange contract?

Anyone have any tips for getting a good deal when I renew my Orange contract? Should I pretend I'm leaving? ;) Is there a particular number to call for retentions?

Most Useful Answer shuwaz  Mar. 9, 2013 at 17:23

Stage 1) Amateurs table:

1) Decide what you consider to be a 'good deal' and aim for that.
2) Contact Orange and choose the option for leaving Orange.
3) You'll be automatically asked why you want to leave (normally when they say "Can I ask why you are leaving" I say "no!").
4) Tell them you want to leave as you have no use for your contract.
5) Regardless of what you say they will still make you some offers.
6) Tell them you're not interested (even if you are, because you are not dealing with the Retention's department yet).
7) They will put you through to the Retention's department.

NOW YOU'RE AT THE PROFESSIONALS TABLE, THE STAKES ARE RAISED, INCREASE YOUR BET AND SEE WHO'S BLUFFING.


Stage 2) Professionals table:

1) Tell them you want to leave.
2) Again, you'll be automatically asked why you want to leave (again, normally when they say "Can I ask why you are leaving" I say "no!").
3) Tell them you want to leave as you have no use for your contract. Also, that their colleague offered you some deals but they were more of an insult than a deal/offer.
4) Again, regardless of what you say they will still make you some offers.
5) Optional: you could tell them a porkie-pie about a rival network offering 'so and so deal', which incidentally, just so happens to be the same deal you want (including the phone).
5) After they make you a deal tell them you're not interested (again even if you are).
6) Continue to negotiate/push for the deal you want.

REMEMBER, YOU CAN ALWAYS PULL OUT OF THE GAME AT ANY STAGE AND CALL THEM BACK THE NEXT DAY TO PLAY THE GAME AGAIN.

IT AIN'T OVER TILL YOU GET AND USE YOUR PAC OR UNTIL THEY CUT YOU OFF).


Hope the above helps, I've always got good deals (my two contracts are up in May [T-mobile] and June [3 Mobile] respectively but I'm just going to go with a 30 day/unlimited/sim-only deal and buy a phone without a contract).

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9 comments

shuwaz  Mar. 9, 2013 at 17:23

Stage 1) Amateurs table:

1) Decide what you consider to be a 'good deal' and aim for that.
2) Contact Orange and choose the option for leaving Orange.
3) You'll be automatically asked why you want to leave (normally when they say "Can I ask why you are leaving" I say "no!").
4) Tell them you want to leave as you have no use for your contract.
5) Regardless of what you say they will still make you some offers.
6) Tell them you're not interested (even if you are, because you are not dealing with the Retention's department yet).
7) They will put you through to the Retention's department.

NOW YOU'RE AT THE PROFESSIONALS TABLE, THE STAKES ARE RAISED, INCREASE YOUR BET AND SEE WHO'S BLUFFING.


Stage 2) Professionals table:

1) Tell them you want to leave.
2) Again, you'll be automatically asked why you want to leave (again, normally when they say "Can I ask why you are leaving" I say "no!").
3) Tell them you want to leave as you have no use for your contract. Also, that their colleague offered you some deals but they were more of an insult than a deal/offer.
4) Again, regardless of what you say they will still make you some offers.
5) Optional: you could tell them a porkie-pie about a rival network offering 'so and so deal', which incidentally, just so happens to be the same deal you want (including the phone).
5) After they make you a deal tell them you're not interested (again even if you are).
6) Continue to negotiate/push for the deal you want.

REMEMBER, YOU CAN ALWAYS PULL OUT OF THE GAME AT ANY STAGE AND CALL THEM BACK THE NEXT DAY TO PLAY THE GAME AGAIN.

IT AIN'T OVER TILL YOU GET AND USE YOUR PAC OR UNTIL THEY CUT YOU OFF).


Hope the above helps, I've always got good deals (my two contracts are up in May [T-mobile] and June [3 Mobile] respectively but I'm just going to go with a 30 day/unlimited/sim-only deal and buy a phone without a contract).

Stelph  Mar. 10, 2013 at 07:10

I tend to find uttering the words "PAC code" gets an interesting response, since jt is the code needed to move your number to a netowkr it shows you know what you are talking about and so when combined with you providing another deal you'd seen or a deal you want it tends to keep the conversation nice and short since they know not to **** you

Stelph  Mar. 10, 2013 at 07:12

The. Word that was blocked rhymes with mull-hit, I thought I'd add that as the blocked makes it sounds worse than I had said :p

shuwaz  Mar. 10, 2013 at 18:56

Mods - can you delete my second comment. It duplicated by accident.

Thanks!

AhmadCentral  Mar. 10, 2013 at 19:11

Shuwaz, when you call Three ask them to escalate your case to the outbound retentions team. (they no longer have an actual retentions team you can talk to)

They'll call you back and offer you a good deal. I got my mother a free HTC Desire C (RRP £99) for £8pm with 1000 mins, 2000 3-3 mins, 5000 texts, UNL Data.

shuwaz  Mar. 10, 2013 at 19:19

Shuwaz, when you call Three ask them to escalate your case to the outbound retentions team. (they no longer have an actual retentions team you can talk to)

They'll call you back and offer you a good deal. I got my mother a free HTC Desire C (RRP £99) for £8pm with 1000 mins, 2000 3-3 mins, 5000 texts, UNL Data.


But is that a 24 month contract?

AhmadCentral  Mar. 10, 2013 at 19:50

yep, but they also offered £3 off any sim only with unl data.

So just remember, upgrade/option dept can't do much now. Tell them to escalate your case to the outbound retentions team and they'll call you and discuss a much better deal.

shuwaz  Mar. 16, 2013 at 21:31

yep, but they also offered £3 off any sim only with unl data.

So just remember, upgrade/option dept can't do much now. Tell them to escalate your case to the outbound retentions team and they'll call you and discuss a much better deal.


I had a play round with both T-mobile and 3 (regarding ending my contract). T-mobile where surprisingly more receptive, offering a 12 month/sim-only/unlimited deal for £15.75 a month. This was basically the normal £21 a month price with 25% discount.

3 whereas said they could do an unlimited deal for £15 a month, but it had to be 24 months. However, they would throw in an SG Ace 2 for free or SG S3 for £25 a month.

Reckon I will hold out until the SG S4 is released, that'll bound to have an immediate price lowering effect on the S3.

Peter786  Apr. 8, 2015 at 15:22

Nothing Happened, I finished my contract told them don't want to stay or upgrade next day they sent out a pay-as-go sim. They had me on Orange 51 previously under loyalty, which is £51 a month unlimited everything, now what ? They said go to any network they won't beat what you was getting.

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