How do I unfreeze my Orange San Francisco?

I've had the Orange San francisco for a few months now and it has been fine. Today, the touchscreen doesn't seem to want to work any more. The other buttons still work, not the touchscreen though. Is there an easy fix? Or do I need to send it back.

Most Useful Answer emzie84  Jan. 10, 2013 at 17:26

Can't find the reset button are you sure its there on the san francisco 2 model? taking the battery out doesn't work either.

Add a comment

JanSt / MOD  Feb. 4, 2011 at 08:03

A quick google search indicates that you are not alone. You can remove the battery for a couple of minutes, reinsert it and reboot. Sadly there are downsides to such feature-rich but relatively cheap devices. If it keeps happening, I would return it. Take it back to the store when the screen stops working (so staff see the fault).

jammingbob  Feb. 4, 2011 at 09:35

If that fails, you may need to factory reset your phone. Try and make a backup of your files on your computer, then do a factory reset. But if it keeps happening, I would definitely take it back, as Jan says.

JanSt / MOD  Feb. 4, 2011 at 09:45

I'm also wondering how long you run the San Fran on average? It is smart to routinely reboot a smartphone once a day - though many folks are bragging about how looong their phone can run, these modern devices are more powerful than some old PCs. We install and uninstall apps almost daily, load videos etc etc. A regular reboot will give the phone a chance to 'sort itself' out - index filesystems. Furthermore, the networks regular update fiddly little bits of settings, and they will only be properly updated on your phone during a reboot.

overload  Jun. 5, 2011 at 13:13


Its amazing how many people will just spout whatever comes into their heads rather than give you a straight answer.

Ahar, let me wind you another tale, but this tale be of use; tis the ledgend of the poky reset hole.

If ye looks carefully, behind the veil of the coverer of batteries, just beyond the land of sim, wherin above it ye shall find a small poky cavern, striketh it with the end of your sword (or a paperclip if ye be a coward)

Thus have many devices been reset throughout history, with the use of the poky hole of resettedness!




allan1954  Jul. 3, 2011 at 16:21

i had this phone it constantly kept freezing take out the battery fixed it for a short time in the end i took back to argos for a refund.

emzie84  Jan. 10, 2013 at 17:26

Can't find the reset button are you sure its there on the san francisco 2 model? taking the battery out doesn't work either.

phonegeordie  Mar. 21, 2014 at 11:30

Found this elsewhere - it's worked for me!
The only thing to do is a factory reset.

take out your sim card.Put battery back in and power on then press emergency call.
type in *983*987# (don't leave any spaces)
that brings up the "erase everything" screen
press "erase everything" then wait.
Wait for the orange logo to disappear then your phone is as new again. Simple!
You will lose everything on the phone, but at least you can use your phone again!


You don't need an account to comment. Just enter your email address. We'll keep it private.