rascalbeaver

Would Three let me upgrade mid-contract?

I'm on Three's £6.90 SIM only deal (12 months) and want to get the new deal for The One Plan. I'm about..... nine months into it.

Most Useful Answer satchef1  Jul. 2, 2013 at 14:14

Buy yourself out of the contract? With 3 months left at £6.90/month minus VAT it isn't going to be expensive.

(£17.25)

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28 comments

JanSt / MOD  Jul. 2, 2013 at 13:37

JanSt / MOD  Jul. 2, 2013 at 13:37

I think that is a "no"

satchef1  Jul. 2, 2013 at 14:14

Buy yourself out of the contract? With 3 months left at £6.90/month minus VAT it isn't going to be expensive.

(£17.25)

satchef1  Jul. 2, 2013 at 22:18

Hang on... I just read that tweet. If you're in the last 110 days of your contract, you can upgrade. The OP is nine months in to a 12 month contract. He can upgrade now.

mattress  Jul. 30, 2013 at 23:33

It's incredible that Three will not allow you to upgrade your contract (to a more expensive one) before your existing one ends. I'd be more than happy to start from 24 months again. Why are they so damn rigid on this?

matt101101 / MOD  Jul. 31, 2013 at 12:25

It's incredible that Three will not allow you to upgrade your contract (to a more expensive one) before your existing one ends. I'd be more than happy to start from 24 months again. Why are they so damn rigid on this?
It's a contract, you signed up to it, you abide by its terms (or buy your way out). Simple really, isn't it?

JanSt / MOD  Jul. 31, 2013 at 13:36

Pay off your contract and go prepay. Simple.

mattress  Jul. 31, 2013 at 13:51


It's a contract, you signed up to it, you abide by its terms (or buy your way out). Simple really, isn't it?


Do you understand what I'm trying to say, or is it all a bit over your head? I'm simply trying to 'upgrade' to a more expensive contract (give them more money) and even accept the 're-starting of the contract (I.e. another 24 months - giving them more money, again). Is it really such a big ask? Most providers allow this and Three themselves used to practice this but for some reason have stopped it.

Do you work for Three?

matt101101 / MOD  Jul. 31, 2013 at 16:50


It's a contract, you signed up to it, you abide by its terms (or buy your way out). Simple really, isn't it?


Do you understand what I'm trying to say, or is it all a bit over your head? I'm simply trying to 'upgrade' to a more expensive contract (give them more money) and even accept the 're-starting of the contract (I.e. another 24 months - giving them more money, again). Is it really such a big ask? Most providers allow this and Three themselves used to practice this but for some reason have stopped it.

Do you work for Three?

Refer to my previous comment, wanting to spend more doesn't allow you to breach the terms of your original contract. That's not how contracts work, despite what people like to think.

I do not work for Three, though I do spend just a bit of time dealing with contracts (of the non-mobile phone variety).

lcurdie / MOD  Jul. 31, 2013 at 19:16

I can see where mattress is coming from here. Surely it's possible - and quite simple - to have the original contract superseded by a new one? Three gets more money, mattress gets a higher allowance, everybody wins.

JanSt / MOD  Jul. 31, 2013 at 19:39

agree...

matt101101 / MOD  Jul. 31, 2013 at 20:26

I can see where mattress is coming from here. Surely it's possible - and quite simple - to have the original contract superseded by a new one? Three gets more money, mattress gets a higher allowance, everybody wins.
Yes, you would think so, wouldn't you?

That doesn't change the fact that offering to enter into another, more lucrative contract with Three doesn't give the other party the right to fail to perform their part of the original contract. If Three agree to the other party failing to perform, so be it, but they're not obliged to agree, even upon the the promise of the other party entering into a second, more lucrative contract with them. The only way the party can use more money to escape their duties under the original contract would be to pay the pre-determined contract buy out fee. Likely to be: the number of months remaining multiplied by the value of monthly the payment, minus VAT.

I understand what you lot are saying, but that's not how English contract law works. If Three don't want to allow a customer to upgrade early, that's their choice. It may seem stupid and nonsensical, but it's a choice they're well within their legal right to make.

JanSt / MOD  Jul. 31, 2013 at 20:50

I can see where mattress is coming from here. Surely it's possible - and quite simple - to have the original contract superseded by a new one? Three gets more money, mattress gets a higher allowance, everybody wins.
Yes, you would think so, wouldn't you?

That doesn't change the fact that offering to enter into another, more lucrative contract with Three doesn't give the other party the right to fail to perform their part of the original contract. If Three agree to the other party failing to perform, so be it, but they're not obliged to agree, even upon the the promise of the other party entering into a second, more lucrative contract with them. The only way the party can use more money to escape their duties under the original contract would be to pay the pre-determined contract buy out fee. Likely to be: the number of months remaining multiplied by the value of monthly the payment, minus VAT.

I understand what you lot are saying, but that's not how English contract law works. If Three don't want to allow a customer to upgrade early, that's their choice. It may seem stupid and nonsensical, but it's a choice they're well within their legal right to make.


I'm sure Lewster and mattress understand that... They are like Lennon: dreamers :p
Kidding, guys.
Unfortunately logic and common sense have little to do with the 'law' in general - and even less with contract law.

matt101101 / MOD  Jul. 31, 2013 at 21:31

Unfortunately logic and common sense have little to do with the 'law' in general - and even less with contract law
Tell me about it haha :p!

mattress  Jul. 31, 2013 at 21:50

Oh well, as much as I like the general service that 3 provide (apart from having to call their contact centres) I won't be renewing my contract with them. Of course, this may be deemed as 'cutting my nose off to spite my face' but their inflexibility really has narked me.
That said, they did offer me the tethering option for an extra £5 a month but it only provides 1Gb of data and not the 'all you can eat' that my current contract provides! I even offered to pay £10 to link the tethering allowance to my phone contract but sadly they only offered me another mifi!! I've already got one sat in the draw, unused since I day I bought it and paid a monthly bill of about £8 for two or three years - bloody awful battery life and another thing to clutter your pockets!

So much for integration and portability. Tethering..... my ****!

mattress  Jul. 31, 2013 at 21:51

Maybe it should be 'contact their call centres'?

AhmadCentral  Jul. 31, 2013 at 22:23

Ring their contact centre. They'll let you upgrade. I know plenty
of people who've done it before.

You'll have to pay off the contract of course (remaining 3 months)

Three twitter team are in no position to upgrade customers, plus they get half of their stuff wrong anyway. Even i called them out on twitter a year back and forced them to delete a couple of tweets that were very misleading.

satchef1  Jul. 31, 2013 at 22:26

Are you simply trying to change your price plan? By that I mean move from your current tariff up to The One Plan (or whichever one it is you want to use). If that's the case, it is strange. Usually there's a clause in the contract that says you cannot change price plan unless the price plan that you are changing to is of equal or higher value. You aren't 'changing contract' or 'starting a new contract', you're merely changing your price plan (you'd be right in saying that other networks let you do this).

If you're trying to get another phone out of them then no, that won't happen. Not with any network. They all make you pay off your current contract (sometimes at a discount) and then issue you with an upgrade or a completely new contract.

mattress  Jul. 31, 2013 at 22:26

Ahmad, your post was directed at OP?

AhmadCentral  Jul. 31, 2013 at 22:29

Ahmad, your post was directed at OP?

yeh...

i haven't really being following the thread.

But basically you can buy yourself out of your contract at any time and upgrade your existing account. Three are perfectly happy to let you do it.

mattress  Jul. 31, 2013 at 22:42

I'm sure they would..... I'm only two months in! That said, I'm still tempted to pay up but I sure as hell wouldn't take out another!

AhmadCentral  Jul. 31, 2013 at 22:46

Oh I see. You want to start a new contract without paying anything.

I'm afraid that's impossible mate. No phone network or other company would ever allow that or have the t&c allow that. If they do it them its due to goodwill rather than following any law/get out clause

mattress  Jul. 31, 2013 at 22:58

I simply want to switch to a 'greater' plan. I don't want a new phone and I'm even willing to start at month one of twenty four again. I've done it with other providers several times over the years without any trouble. The only criteria was that I couldn't go downward in plan price. Three, I'm sure, used to practice the same method.

mattress  Jul. 31, 2013 at 23:00

Satchef, yeah you are definitely on the same page as me. Just a straightforward move up in price plan. I wonder if they'd be so difficult if my existing plan was £5 a month and in month three and I wanted to change to a £30 a month plan?

AhmadCentral  Jul. 31, 2013 at 23:15

Oh, ok. You want to change your price plan up.

Sorry I was confused earlier. I thought you wanted a new phone and tariff and stuff.

I do agree with you then, three should allow you to upgrade the tariff. I don't see any reason why they wont. But what Matt said above does apply so it might not be straightforward or a small fee.may apply.

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