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Does anyone use Virgin Mobile?

What's Virgin Mobile's coverage like?

Most Useful Answer mrew42  May. 25, 2011 at 14:56

Virgin use T-mobile, which now shares it's 2G/Voice network with Orange. In other words it's pretty good, but worth checking what coverage is like in the are you intend on using it...
http://ukmobilecoverage.co.uk/map/virgin

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28 comments

blizzard7  May. 25, 2011 at 14:22

mrew42  May. 25, 2011 at 14:56

Virgin use T-mobile, which now shares it's 2G/Voice network with Orange. In other words it's pretty good, but worth checking what coverage is like in the are you intend on using it...
http://ukmobilecoverage.co.uk/map/virgin

Grobbendonk  May. 25, 2011 at 17:05

Yep, I'm on virgin and have been for around 2 years. Never had any problems with coverage around the UK (obviously not been everywhere, but haven't noticed any black spots on my travels).
FYI, Virgin have the best UK based CS team that I've ever had to deal with. Friendly, knowledgeable and genuinely interested in helping.

Currently on a retention deal that gave me a free Samsung Galaxy S, 600 minutes, unlimited text and data, 2 year contract for £20 per month.

surfbabe10  May. 25, 2011 at 17:55

How do you get through to uk cs,everytime I ring I get someone foreign. Cant wait for contract to end so can leave Virgin!

CTPAHHIK  May. 25, 2011 at 18:03

mrew42, Virgin map looks quite different from Orange. T-Mobile updated their map to include coverage from both (T-Mobile and Orange). Virgin seems to be using old T-Mobile map.

hicks12  May. 25, 2011 at 19:36

Been on virgin for almost 18months, crap support.... they keep billing me every month for 1 day of internet, im meant to get 1gb of data with my contract! But their systems are useless that you get your minutes/texts added on the day of each month (each time you renew) but the data and any free V to V minutes get added after another day... so the first day your always charged 30p if you use data! Each time i ring up, get it refunded and they say they will put a note on my account to stop it but never happens.

Signal is hit an miss, some months its excellent whereas others its utter shambles and its not good in torquay (thankfully i was visiting lol), didnt notice any throttling from VM like tmobile normally do however image compression was there so if you are going to look at videos/images id think twice as theres no way to turn it off!

Other than that, cheap and can be good... support is far from good though :P.

Grobbendonk  May. 25, 2011 at 21:00

I've always got through to the UK cs, either Middlesbrough or Glasgow(?), maybe it's just the time of day that I call?
I've only ever called them from the mobile on the free 150 number.

mrew42  May. 26, 2011 at 11:06

CTPAHHIK, hadn't noticed that before. That's a bit s**t of Virgin for not keeping up to date.

CTPAHHIK  May. 26, 2011 at 11:27

Which makes me wonder that Virgin could actually be up to date, but you can only use T-Mobile network and not Orange. T-Mobile has very bad coverage.

mrew42  May. 26, 2011 at 12:12

My thoughts too. I have read some reports of t-mobile shutting off some of their 3g transmitters in anticipation of the Orange 3g network merger (as orange have 4g masts in the same area) and causing problems for Virgin customer...

Just read that Virgin will remain t-mobile only until the Everything Everywhere merger is complete and they are a single provider rather than two networks sharing.
That's a b***er for Virgin customers then.

Fall Guy  Jun. 3, 2011 at 21:04

Coverage for me has been pretty good. At home I get download speeds of between 3.5 to 4.2mbs. My contract is just about to end and I was about to go Giff Gaff but VM just offered 200 mins, 3K text and 1G data for £8.21 (£15 less credit) on a 30 day rolling contract (I don`t have other VM services) so looks like I`m staying. I have suffered from the late data package like hicks12 but it`s not happened since the vat went up.

frommage  Jun. 3, 2011 at 23:02

Was with Virgin, couldn't wait to be rid of them. Nothing but lies and crap Customer Support. I set up a 12 month contract for my daughter in a local Virgin Mobile shop and had the salesperson confirm that I could lower the overspend limit to stop the bills being too high. He confirmed that after 1 month I could contact CS and lower the cap to £10 overspend. When I tried they said that this was not possible and since I was beyond the 14 day cooling off period I could not cancel the contract as it was my word against theirs. After several months of broken promises by Virgin CSRs I finally had the cap lowered for the last few months. Needless to say as soon as I could I cancelled the account

surfbabe10  Jun. 4, 2011 at 13:14

I have to agree with the post above, I have found them to be appalling. Everytime I ring I get some foreign who doesnt understand my problem. The lowest limit they would let me put on the account is £50! Its for my son and I dont want him to overspend over his allowance (which he always does!) Unfortunately I took out a 24 month blackberry contract out and have another year left. I cant wait to leave. He is then getting payg phone and giff gaff sim!

oldmanhouse  Jun. 4, 2011 at 17:09

My girlfriends was with Virgin Mobile for 18 months and hated it. Bad coverage (in city) and slow mobile internet speeds

Btw, the T-Mobile and Orange coverage crossover DOES NOT include Virgin

tomsimms  Jun. 4, 2011 at 17:31

The Virgin network is great for existing Virgin Media customers! I get some of the best deals around, no other networks can compare! And their coverage is not at all bad!

Taksim_Red  Jun. 5, 2011 at 02:22

I was with Virgin for about 5 years. They were my first mobile network and also the fist network to do sim only and I got a "special" deal of 200 mins + 500 texts (no data) for £15pm on a 30 day contract. That was actually considered a good deal back then (how times have changed) and it was discounted by £5 as the full price should have been £20pm! They also threw in 12 months free broadband which ended up being 2 1/2 years as they forget to switch everyone off or charge anyone!

However AFAIK they got taken over by another company a few years ago and started becoming a lot more stingier. I left not long after and joined O2 sim only for the cashback.

Btw unlike T-Mobile, Virgin don't share the Orange signal.

iqbal11  Jun. 5, 2011 at 10:15

Just yesterday I cintacted virgin, my girlfriend wants to leave and so do I.Customer service is horrific. I asked for PAC number 'Dave in India'! told me I can not have it and have to pay the remaining 1 month left on contract first. It says in agreement 30 days notice to be given! Thats what I was doing. So he then decided to play the music every time I talked! I never post replys on forums, but this is worth it. Virgin mobile I hope your business collapses and everyone of your customers leave!!!!

martin30  Jun. 23, 2011 at 18:05

My virgin contract has just ended,I went to cancel with them due to bad coverage and the Guy from virgin has told me that as from September virgin will be using the 'Orange' transmitters as well as t mobile,They are therefore offering customers very cheap sim only contracts to try and keep customers to see if coverage improves before leaving and also because whilst engineers sort all this out phone signals may keep dropping in and out.I now have a rolling sim only contract with my existing phone 200mins 3000 texts and 1gb data for £6.34/month! will wait and see if it improves in September, if not then I will go elsewhere.

Domislice  Jul. 30, 2011 at 13:20

I've been a Virgin Mobile customer since a great value HTC HD2 deal 18 months ago (top phone by the way), and as my contract just expired I called them up to see what they could offer me. Ended up getting a "free" Galaxy SII, 250 minutes, 3,000 texts and 1 GB of data for £22.47 a month for 18 months, which personally I think is excellent value.

Haven't had much trouble; signal and internet speeds are mostly fine, seemingly similar to other providers. One problem with the system not re-adding my internet one month, but phoned them up and had the charges removed easily. Interestingly, in comparison to other comments, only ever dealt with UK call centres too. I'd say they're as good as anyone else.

lorrainep  Dec. 1, 2011 at 00:53

lorrainep  Dec. 1, 2011 at 00:57

[I was the same I have 2 on 24 month contracts refused to lower limit on one said lowest was £50 so i told them to come take them back eventually got to talk to manager of the dept and she put one on £10 and other on £8 limit and gaurateed it wouldnt go up. so far 4 months later it still the same but any time you phone customer services you get the " your credit limit is set wrong" so I just quote mangers name and they back off right away.

tim0979  Dec. 30, 2011 at 17:45

I made the mistake of renewing my Virgin Mobile contract for another 12 months, on the basis that I would supposedly be able to use the Anything Anywhere network. As there is an Orange mast at work, which I know provides full coverage to Orange, I assumed I would be able to get a signal at work. Well guess what, I can't even see the Orange network, let alone to connect to it. I tried to cancel but was told it would cost £75 as I could get a signal at home, and was still in contract. Of course I can get a signal at home, I live in a large town, so that was never an issue!

I have been totally lied to, I will never use Virgin Mobile again. When the contract ends in April I won't be renewing.

jb66  Dec. 31, 2011 at 16:12

Orange appears as virgin with a small v on some phones, the capital V Virgin is tmobile

MaZSuPeR  Jan. 7, 2012 at 17:50

can any one with a sgs2 and is on virgin mobile do a speed test for me, i like the idea of have 5gb allowance on the sim only contract.

mrew42  Jan. 7, 2012 at 19:58

can any one with a sgs2 and is on virgin mobile do a speed test for me, i like the idea of have 5gb allowance on the sim only contract.
I'm afraid that is a pointless excercise. 3 words.
Location, location, location.
It really does depend on where you are at the time.......

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