Warning for all T-mobile iphone owners

Do not update to iOS 4.3 if you use you phone for tethering. T-Mobile have removed the ability to do so from web'n'walk packs for iphone users, unless you give them even more money

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JanSt / MOD  Mar. 22, 2011 at 18:27

naughty! I'm curious (no T-mobile here in RoI): do they disable tethering on other phones, too?

normal  Mar. 22, 2011 at 20:49

I don't believe they do. They're blaming Apple for it, which seems very disingenuous when they've been offering it for years until the latest update.

JanSt / MOD  Mar. 22, 2011 at 22:20

Yeah, THAT sounds rip-offish.

normal  Mar. 22, 2011 at 22:29

It is. Nowhere in the T&Cs do T-mobile specify what handset you can and can't use a sim in. As I'm sure you know, the phone does not act as part of the contract, but merely a sweetner for the deal. T-Mobile can't retrospectively add new conditions without notice and not offer the user the option to terminate a contract if it is against their interests.
It's the third stunt they've tried to pull in the past year with regards to data. I've got an iphone running 4.2.1 and am not updating my phone until this is sorted out. I don't want to lose my ability to tether. I'm on a 12 month sim only deal with web'n'walk plus.

Ant3b999  Mar. 23, 2011 at 09:20

I have rang tmobile and they are insisting that terms and conditions have not been broken.

cardamon  Mar. 23, 2011 at 22:02

Looks like Bitterwallet is onto this! They posted the latest response from T-Mobile also:

“A small number of our customers have raised concerns that they are being asked to pay extra to use their iPhone for tethering since upgrading to iOS version 4.3, which includes a Personal Hotspot function.

“All T-Mobile customers who subscribe to Web‘n’Walk Plus or Web‘n’Walk Max can use their phone for tethering without any increase to their monthly bills. The only customers who will experience changes to their experience are a small number who have been using their basic internet on their phone access for tethering. Our terms and conditions have always stated that customers wishing to tether need to purchase boosters, so this latest change is in no way an amend to our contractual agreements.

“To provide fair access to our network and ensure a better experience for all of our customers, we are now enforcing these terms and conditions, making sure all customers get a fair deal and pay for what they’re using. The new iOS 4.3 makes it easier for us to monitor which customers aren’t acting within our terms and conditions.

“It has also been brought to our attention that some Web‘n’Walk Max customers may have been asked to pay extra for tethering since updating to iOS version 4.3. This is a systems error and one that we are working to fix immediately. Any customers who believe they may have incurred additional charges as a result of this should contact our Customer Services team and a refund will be arranged. We apologise for any confusion this may have caused.”


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