br0gan

Warranty - what are your options?

If a phone repeatedly fails under warranty what are your options?
Can you get a refund or do they only have to repair/replace?

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2 comments

4810510  Nov. 25, 2013 at 22:00

I think it probably depends on how long you've had the phone. A consumer is entitled to expect a product to be in perfect condition when they purchase it and if not they are entitled to a full refund.

loofer  Nov. 25, 2013 at 22:29

I don't think you're entitled to an immediate refund. The seller (yes the seller, not necessarily the manufacturer) has to put it right by either repairing, providing it takes a reasonable amount of time, or replacing. If the replacement still doesn't work then you can return it for repair as many times as it takes to sort it or eventually refuse it and request a different replacement. Eventually there is a point when you can demand a refund.

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