Siobhan167

Help my wife's galaxy note 2 won't go past the start up screen indicator inside phone says water damage but she says it's not been near water or condensation wtf is up with it help if you can

Most Useful Answer matt101101  Mar. 22, 2014 at 12:10

Reflash the latest firmware using Odin, that'll solve ANY software issues. If that doesn't fix it, the phone has some kind of hardware issue and will need to go to Samsung for repair (at your cost, due to the water damage indicator being triggered).

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2 comments

JanSt / MOD  Mar. 22, 2014 at 08:39

Well, Siobhan - your wife's phone has water damage.
:p

Could be a dirty sensor, and unrelated to your problem.
Has she done anything 'unusual' with the phone before the fault came up? New app? Dropped?

Has 'she' ever backed up the phone with Kies (Samsung's PC software suite)? If so, try to connect the phone to that PC and see if it recognises the device.

If that fails: try a hard reset as desciribed => http://www.androidpit.com/en/android/forum/thread/565019/Hard-Reset-your-Samsung-Galaxy-Note-2 BUT NOTE: the phone will revert to factory state, and you will lose all content - which can be quite a life lesson....

matt101101 / MOD  Mar. 22, 2014 at 12:10

Reflash the latest firmware using Odin, that'll solve ANY software issues. If that doesn't fix it, the phone has some kind of hardware issue and will need to go to Samsung for repair (at your cost, due to the water damage indicator being triggered).

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