Why Windows Phone 8 support is NOT ending on July 8, 2014

Why Windows Phone 8 support is NOT ending on July 8, 2014There's an interesting story doing the rounds that Microsoft has revealed its official cutoff dates for support for Windows Phone 7.8 and 8.0 – September 9 and July 8 next year respectively, if you must know.

The interesting part isn't the story itself, it's how it has been reported, with a large number of the articles I've seen suggesting Microsoft is treating its users badly by effectively sentencing their phones to death in just over a year.

The dates, revealed on Microsoft's support site, reflect an 18-month support cycle from the two OS' respective “lifecycle start dates”.

Microsoft says it will “make updates available for the Operating System on your phone, including security updates, for a period of 18 months after the lifecycle start date”.

That suggests if you've got a current Windows Phone, whether it's a 7.8 device or a WP8 one, by just after mid-year next year Microsoft will be washing its hands of you – or at least washing its hands of your phone.

Cue sensationalist reporting about 18-month support on phones taken on 24-month contracts and Microsoft proving yet again that it doesn't care about its users.

Talk about missing the point. The clue to the truth is in the actual dates. Windows Phone 8's lifecycle start date is listed as December 14, 2012, which is not when WP8 itself was launched (that was October 2012), but when the Portico update was rolled out.

In other words, the 18-month support cycle isn't for the OS itself, it's for that specific version of the OS. Now sure, for Windows Phone 7.8 there's effectively no difference, as it's shut off to any major future upgrades anyway.

But the sites panicking about WP8 support shutoff have also reported on the two Windows Phone upgrades coming in the next year or so, GDR2 and Blue. When they emerge the 18-month clock will be reset.

All this really means is if by July 8 2014 you still haven't upgraded your Windows Phone 8 handset to the latest version of Microsoft's OS, you'll no longer be getting software support.

Big deal.

Read more about: Windows Phone

Add a comment
22 comments

mightyforest  Mar. 18, 2013 at 14:46

yawn, wp8 will be on wp9 by then, folks making a big deal about nothing, they will get the update and have their support continue

corgi74  Mar. 18, 2013 at 15:12

yawn, wp8 will be on wp9 by then, folks making a big deal about nothing, they will get the update and have their support continue

The people who bought Lumia 900s probably thought they would be on WP8 by now when they bought them.

Stelph  Mar. 18, 2013 at 15:29

Martin you spilsport, how dare you ruin a good Windows Phone scaremongering story with high quality, accurate reporting and analysis

I dont know how you sleep at night....

satchef1  Mar. 18, 2013 at 15:33

Read the story earlier and found myself thinking the same thing - the blogosphere jumps the gun in a bid for sensationalist headlines, again. Congratulations to Mobot for thinking about it rather than just reposting what other sites write.

Nerds are getting as bad as middle-aged Corrie-watching women. It's all about the "juicy goss" rather than competent journalism. Sad thing is, most of these morons probably think they're intelligent and a superior breed.

JanSt / MOD  Mar. 18, 2013 at 18:36

Read the story earlier and found myself thinking the same thing - the blogosphere jumps the gun in a bid for sensationalist headlines, again. Congratulations to Mobot for thinking about it rather than just reposting what other sites write.

Nerds are getting as bad as middle-aged Corrie-watching women. It's all about the "juicy goss" rather than competent journalism. Sad thing is, most of these morons probably think they're intelligent and a superior breed.


Couldn't agree more.
The gossip mongering would be almost funny, but in some cases it can lead to very serious consequences.... When jobs go down the drain and economies crash...

JanSt / MOD  Mar. 18, 2013 at 18:38

yawn, wp8 will be on wp9 by then, folks making a big deal about nothing, they will get the update and have their support continue

The people who bought Lumia 900s probably thought they would be on WP8 by now when they bought them.

Dicey example... yes, pre-900 launch Nokia made some ambiguous remarks about "how great the Lumia 900 is...but wait til you see Apollo"...but they never really claimed WP8 would come to the 900. And by the time the 900 hit the stores, it was clear that WP8 would never grace its bulk.

bilbob  Mar. 18, 2013 at 19:06

I've criticised certain members here for what I've seen as consistently biased and questionably written 'pieces' frequently, to the point I barely come here anymore to view WP stories.

But credit where it's due. I too thought similar to Martin, but was also surprised at how many chose to be sensationalist, and not bother doing any research.

Well written, and bang on.

JanSt / MOD  Mar. 18, 2013 at 19:27

bilbob,

You gotta be honest, though - yes, "we" have been (at times) what one could call 'biased'. But some of that 'bias' doesn't come entirely undeserved. MS and Nokia have made some questionable decisions etc etc... and at least "we" are fairly openly 'biased' - be it tongue-in-cheek, or (in my case) outright nasty... because of my personal analysis of MS.
But I am open about it, and I'm an equal-opportunity biasser - I call out Android (worse than WP imho) and Apple and what-not. Lewis Curdie has more than once taken the p*ss out of himself for falling for yet another Apple product, and Martin is a disgruntled Symbian fanboy... who can blame him?
Our fairly open bias towards pretty much anything that asks for bias is, imho, preferable to the faux 'objective' journalism that gets shoved down our throats. Any site/paper/magazine that claims objectivity and fairness is blatantly lying! Just ask cnet ;)

Granted, things can get heated, and now and again 'we' all can go o.t.t....

If that happens: sorry.

JanSt / MOD  Mar. 18, 2013 at 19:28

And apologies for this off-topic tangent :)

bilbob  Mar. 18, 2013 at 20:51

Y'see Jan, written like that, where Nokia/MS or any of the WP cabal have made dodgy decisions or bad news comes about, I consider myself even handed enough to see it for what it is. What often gets my goat here, is that opinion pieces (and yes, I wasn't too subtle was I? ) are written as news stories, implying an element of fact.

I don't have ANY issue with someone having an opinion, as long as it is CLEARLY labelled as such, and come on, admit it, in past yours rarely have been... at least until you get 15 comments down...!
Can't comment too much on recent ones, as I said, I come here less nowadays.

The WP7.8 thing, I defended MS up to the point it was announced what was going on... I got that wrong. And it was a crap thing to do to the early adopters that supported WP at launch, of which I was one. But has it stopped my 800 working? Or the Optimus 7 I had originally? No, although,in the case of the Optimus, yes, although that was a flag stone that managed that. But none the less....

Anyway, talking of tangents...

I've posted about what I saw as well off the mark, mainly at you Jan (;)) but I'm man enough to come back and give credit where it's due

On topic for a mo, what most surprised me about this story (I'm not surprised at the lack of fact checking that went on, I'm used to in mainstream tech press when it comes to WP) but at how little MS attempt to stand up for themselves and correct innacuracies...

You just can't help some people...

P.S. I suppose that means we are going to get a 6 page atom smasher of a rant from Jan on WP in the next few days then eh ? :D

JanSt / MOD  Mar. 18, 2013 at 20:58


P.S. I suppose that means we are going to get a 6 page atom smasher of a rant from Jan on WP in the next few days then eh ?
hahaha

Thanks for the reply. Can't argue with that pov.
And no, there won't be a wp rant hahaha I'm currently honing my Android dislike ;) Why pick on the newb (wp), when the elephant in the room is shredding the carpet?

http://images.inquisitr.com/wp-content/2011/06/Radioshack-Android-Fail.jpeg

http://farm3.staticflickr.com/2744/4328275383_5ed355c502_z.jpg?zz=1

mightyforest  Mar. 18, 2013 at 21:41

had my omnia 7 for 2.5yrs now, best phone ive had tbh and yes its samsung and built well (metal ). im not dissapointed that i couldnt upgrade to wp8, i was just glad that microsoft realised there mistake and didnt try just running wins 7 into the ground before it died off.they realised they needed to take it in a different direction and they did. Im kind of still waiting for that ultimate wp8 phone so i can upgrade, i so nearly did with the 920 but thought id wait to hear about the EOS but it failed to rear its head. this week ive been tempted by the sg4,htc one, merely for the specs of the phone as android does nothing for me. Guess i will wait and see whats around the corner

Ryanhype  Mar. 20, 2013 at 09:45

Good news for the 14 people that have bought a Windows Phone.

JanSt / MOD  Mar. 20, 2013 at 10:45

Good news for the 14 people that have bought a Windows Phone.
well, it IS a bit more than that. But I get your point....

djunkv7  Mar. 21, 2013 at 06:02

The sad part is Nokia Lumia phones with Windows Phone 8 are not currently being sold here. The only models available are running Windows Phone 7 / 7.5. And guess what, they're not upgradable to Windows Phone 8. And then comes the missing features of Windows Phones, coming from a long time Symbian user. I though of replacing my Nokia N8 with the latest Lumia 920, but it a no-go.
So, I'll be using my old N8 and N9 throughout the coming years. And maybe the last phone I'll get is the Nokia 808 Pureview.
Sorry Nokia, you made a bad move.
Lets hope Nokia review their decision about what OS to put in their future phones.
For now, stick to what works.

JanSt / MOD  Mar. 21, 2013 at 07:12

The sad part is Nokia Lumia phones with Windows Phone 8 are not currently being sold here. The only models available are running Windows Phone 7 / 7.5. And guess what, they're not upgradable to Windows Phone 8. And then comes the missing features of Windows Phones, coming from a long time Symbian user. I though of replacing my Nokia N8 with the latest Lumia 920, but it a no-go.
So, I'll be using my old N8 and N9 throughout the coming years. And maybe the last phone I'll get is the Nokia 808 Pureview.
Sorry Nokia, you made a bad move.
Lets hope Nokia review their decision about what OS to put in their future phones.
For now, stick to what works.
A wise motto.
If what works for you is available, why pay a lot of money for something else and then 'hope' an upgrade, update or custom ROM will make it okay? Okay, here in Ireland a couple of networks let you return new phones - 2 weeks evaluation, no quibble return... All networks should do that, and more importantly, ALL customers should make use of such T&Cs... But that isn't realistic, of course. People put up with too much. Everytime customer care recommends to disable essential features on a phone to get somewhere near the advertised battery lifetime, customers should return the device. etc etc...
But mobiles are essential tools for many many people; not just gadgets to impress their mates with. Networks exploit the fact that returning new devices is often more inconvenient for the buyer than to find a workaround.... This, of course, isn't unique to early adopters of WP, but imho WP7 upon release was so flawed, so unfinished that the fact it was advertised as a smartphone was reason enough to return them.... (dito the first iPhone)

mightyforest  Mar. 21, 2013 at 07:36

The sad part is Nokia Lumia phones with Windows Phone 8 are not currently being sold here. The only models available are running Windows Phone 7 / 7.5. And guess what, they're not upgradable to Windows Phone 8. And then comes the missing features of Windows Phones, coming from a long time Symbian user. I though of replacing my Nokia N8 with the latest Lumia 920, but it a no-go.
So, I'll be using my old N8 and N9 throughout the coming years. And maybe the last phone I'll get is the Nokia 808 Pureview.
Sorry Nokia, you made a bad move.
Lets hope Nokia review their decision about what OS to put in their future phones.
For now, stick to what works.


and where are you?

mightyforest  Mar. 21, 2013 at 07:36

Good news for the 14 people that have bought a Windows Phone.


mmm someone else just joined to have a stab

JanSt / MOD  Mar. 21, 2013 at 07:53

Yes, but it was soooooo original. :p

djunkv7  Mar. 23, 2013 at 20:04

The sad part is Nokia Lumia phones with Windows Phone 8 are not currently being sold here. The only models available are running Windows Phone 7 / 7.5. And guess what, they're not upgradable to Windows Phone 8. And then comes the missing features of Windows Phones, coming from a long time Symbian user. I though of replacing my Nokia N8 with the latest Lumia 920, but it a no-go.
So, I'll be using my old N8 and N9 throughout the coming years. And maybe the last phone I'll get is the Nokia 808 Pureview.
Sorry Nokia, you made a bad move.
Lets hope Nokia review their decision about what OS to put in their future phones.
For now, stick to what works.


and where are you?



Am from Mauritius. Part of the African continent. But we get products that are 5-6 months old. So, customers turn to other products...

djunkv7  Mar. 23, 2013 at 20:10

The sad part is Nokia Lumia phones with Windows Phone 8 are not currently being sold here. The only models available are running Windows Phone 7 / 7.5. And guess what, they're not upgradable to Windows Phone 8. And then comes the missing features of Windows Phones, coming from a long time Symbian user. I though of replacing my Nokia N8 with the latest Lumia 920, but it a no-go.
So, I'll be using my old N8 and N9 throughout the coming years. And maybe the last phone I'll get is the Nokia 808 Pureview.
Sorry Nokia, you made a bad move.
Lets hope Nokia review their decision about what OS to put in their future phones.
For now, stick to what works.
A wise motto.
If what works for you is available, why pay a lot of money for something else and then 'hope' an upgrade, update or custom ROM will make it okay? Okay, here in Ireland a couple of networks let you return new phones - 2 weeks evaluation, no quibble return... All networks should do that, and more importantly, ALL customers should make use of such T&Cs... But that isn't realistic, of course. People put up with too much. Everytime customer care recommends to disable essential features on a phone to get somewhere near the advertised battery lifetime, customers should return the device. etc etc...
But mobiles are essential tools for many many people; not just gadgets to impress their mates with. Networks exploit the fact that returning new devices is often more inconvenient for the buyer than to find a workaround.... This, of course, isn't unique to early adopters of WP, but imho WP7 upon release was so flawed, so unfinished that the fact it was advertised as a smartphone was reason enough to return them.... (dito the first iPhone)



Getting a phone directly from the network company is much more expensive than other stores. Plus they are network locked, so you cannot travel and swap SIM cards.

JanSt / MOD  Mar. 23, 2013 at 21:12

What? Have you seen the price for an iPhone from Apple versus one from a network on prepay? A sim-free Z10 or HTC One or SGS3 vs the network version? Samsungs can be unlocked via the PlayStore for €5; most other smartphones for £10-20... Yes, spmetimes you can get sim-free phones cheaper, but that is hardly the norm.

Email:

You don't need an account to comment. Just enter your email address. We'll keep it private.

Comment: