Yahoo hits back at Microsoft over lost data claims

Yahoo hits back at Microsoft over lost data claims

They're close rivals in the webmail and search businesses – and a few others – so it's no surprise to see Yahoo hasn't fallen over itself to apologise after Microsoft's suggestion that it's Yahoo to blame for the Windows Phone 7 data loss issue.

Far from it. It's lobbed the ball firmly straight back where it came from, saying the problem is a result of Microsoft's non-standard mail system, and that it doesn't have issues with any other mobile OS.

The issue arose back in December when subscribers started complaining about chunks of mobile data going missing from their Windows Phone 7 handsets without a trace, often pushing them over their monthly allowances.

Microsoft promised to look into the matter, and returned yesterday to reveal that “an inefficiency exists” in how the WinPho7 email client synchronised with Yahoo Mail. However, less helpfully – as we reported yesterday – Microsoft was tipped off by a blogger saying an affected handset would be “downloading 25 times as much data as it normally would, had you sided with another e-mail provider”.

Yahoo, unsurprisingly, didn't take kindly to that, and quickly returned with a well placed put-down of its own.

“Yahoo Mail is widely available on tens of millions of mobile phones, including those running on Apple IOS, Android, Nokia Symbian, and RIM,” Yahoo director of global product communications Kryssa Guntrum told Ubergizmo.

“The issue on the Windows phones is specific to how Microsoft chose to implement IMAP for Yahoo Mail and does not impact Yahoo Mail on these other mobile devices.”

So it's Yahoo's fault if you believe Microsoft, and Microsoft's fault if you believe Yahoo. While it would be tempting to hope for these two software giants to keep slugging it out like a pair of ageing prize fighters remembering better days, how about we all just move on and find a solution, hmmm?

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 1 comment

JanSt / MOD  Feb. 2, 2011 at 13:14

I use three yahoo accounts and go through quite a few phone. I have never had a problem. Not on Bada OS, winnow 5, 6.1 or 6.5; not on Symbian or iOS or Android.
On the other hand: in winmo 6.5 Microsoft were unable to integrate live mail into the email client...go figure.

This to me is Microsoft saying, "you're not holding the phone right. Put some ductape onto the gap".
I could be wrong.

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